ProductJun 1, 2025
Scheduled maintenance without the support tickets
Planned downtime should not surprise anyone. Here is how to announce maintenance so customers know before it starts.
Team
Head of Design
Ingrid Solberg
Ingrid Solberg leads design at Navy. She shaped the dashboard, the status page themes and the alert messages that land on phones at 3 a.m., where every word has to be clear on the first read.
About
She designed the on-call calendar and the escalation policy editor, and she sits in on support calls every week to find the places where people get stuck.
Before Navy, Ingrid designed internal tools for operations teams, which is where she learned that calm, readable interfaces matter most when everything else is on fire.